Shipping policy

If you opt for standard delivery (which is a trackable service) at the checkout, in the unlikely event your item goes missing and does not arrive after 14 working days have passed, Pony Babes Hair will re-ship your order at the companies’ expense and make a claim on your behalf.
If you have purchased an International tracked service and in the unlikely even your item goes missing in the post, Pony Babes Hair will process a claim and once the claim has been accepted you will receive a full refund via your original payment method.